Help & Guides

Welcome to the Zuri House Answer Hub.

We’re a small handmade studio in London creating knitted pouffes, bean bags, cushions, rugs and baskets. This page gathers short answers and links so you can find what you need fast.

Product care 

Pouffes
Our pouffes are tightly hand-knitted and the covers are not removable. To keep them fresh:

  • Vacuum gently using a soft brush attachment to remove dust.

  • Spot-clean any marks with a damp cloth and mild detergent.

  • Rotate occasionally to keep the shape even.

Bean Bags
Our bean bags have a removable knitted cover, making them easy to care for:

  • Remove the cover for washing.

  • Machine wash at 30°C with a gentle detergent.

  • Close the zip fully before washing and tumble drying.

  • Tumble dry on a low cycle.

  • Reshape the cover before putting it back on.

Cushions

We make different styles of cushions, so care depends on the type:

  • Cushions with removable covers:

    • Remove the cover for washing.

    • Machine wash at 30°C with a gentle detergent.

    • Close the zip fully before washing and tumble drying.

    • Tumble dry on a low setting.

    • Slide the pad back inside and plump it up.

  • Bolster pillows and crochet cushions (non-removable cover):

    • Spot clean with a damp cloth and mild detergent.

    • Vacuum occasionally to remove dust.

  • Small neck cushions (non-removable, compact size):

    • Can be machine washed whole at 30°C with a gentle detergent.

    • Tumble dry on a low setting.

Rugs & Baskets
Both our rugs and baskets are designed for easy maintenance:

  • Machine wash at 30°C with a gentle detergent.

  • Tumble dry on a low cycle.

  • Reshape them while damp to keep their form.

General tips

  • Wash similar colours together.

  • Gentle detergent helps preserve the softness of the cotton.

  • Closing zips avoids snagging during wash and dry cycles.

Safety & materials

  • Products like bean bags and pouffes comply with relevant UK fire safety requirements.

  • Examples of standards we reference in our testing and materials:

    • BS 5852: Part 1: 1979 (Ignition Source 0) for outer knitted covers. 

    • Schedule 3 Fire Barrier Interliners for inner bags. 

    • Schedule 2, Part I (based on BS 5852:1982 Part 2) for polystyrene filling. 

Read more: Product Safety & GPSR 

Ordering & delivery

  • We ship worldwide from London, UK using national and international couriers. Tracking is provided when your order is shipped. 

  • Lead times depend on the product (we make to order and list timings on each product page):

    • Smaller items (e.g., baskets): typically prepared in 2–3 working days.

    • Bean bags & pouffes: typically 3–4 working weeks to make.

  • For the most accurate dates, always check the product page and our Delivery page

Returns & exchanges

  • Most items are made to order in your chosen size/colour, so they’re not returnable unless faulty or damaged.

  • Items from the Ready to Ship section may be returned (see policy). 

  • If something arrives faulty or damaged, contact us within 14 days. Refunds are processed after the item is received back clean and unused. Full policy: https://zurihouse.com/pages/return-policy

Tip: Colours can look different on screens. Order free yarn samples first to feel the texture and confirm the shade

About Zuri House

Founded in 2016, Zuri House is a small, creative studio in London. We design Scandinavian-inspired pieces that bring calm texture and comfort to modern homes. Every item is handmade to order with care. Learn more: About us