TERMS AND CONDITIONS
BREXIT UPDATE
The UK is no longer part of the European Union as of 1 January 2021. Please note that our items are Delivered at Place (DAP). It is the responsibility of the customer to pay any import costs (duties, clearing fees) if applicable and required by the law of their country. If unsure, please check with your local authorities before ordering. Failure to comply with the regulations may result in additional charges, delays or items being returned to sender.
Zuri House prices already include VAT. EU customers WILL NOT be charged additional VAT fees upon delivery of their orders.
GENERAL RULES
The web site is owned and operated by Zuri House. By using it you agree to and accept the Terms and Conditions outlined in this section as well as the rules regarding our Returns & Delivery and Privacy Policy.
The rules apply to everyone who accesses the web site. If you do not agree with any of the points in our Terms and Conditions or in our Returns and Delivery policy do not proceed with the order.
Photos and all the contents on the web site are owned by Zuri House. It is prohibited to copy and make use of the contents without contacting Zuri House and receiving specific permission.
PLACING YOUR ORDER AND PAYMENT
Our web site offers full functionality to place your order and process the payment. All products have clearly stated prices for the product and delivery. All prices are in pound sterling.
Please note that we are not accountable for issues with delivery resulting from an incorrect address being provided when placing an order.
We are offering secure payments via PayPal and Shopify payments. Zuri House will not be storing your credit card or bank account details.
You will be notified when your payment has been processed and we will keep you informed about the status of your order throughout the process.
We reserve the right to reject and cancel any order at any time without providing the reason. We reserve the right to limit our offer to specific locations or products at any time. We also reserve the right to cancel the order if the needed materials become out of stock or if there is a description or pricing error.
We try to keep all items listed on the web site in stock and the quantity available at the time will always be clearly stated next to the item. Orders for items which are temporarily out of stock or orders exceeding the number of currently available items may take longer to complete and deliver.
CUSTOMS AND IMPORT TAXES
Orders sent outside the UK may be liable for customs, duties and clearance fees. Clients will be responsible to cover all the extra charges. We strongly advise to check all details on your country's government website prior to purchase.
RETURNING THE PURCHASE
Due to the custom-made nature of our products your order cannot be cancelled or returned, unless the items you received are faulty.
Please see our Returns and Delivery Policy for details.
CHANGES AND UPDATES
We reserve the right to change the contents of the web site including prices and product description without prior notice. Any product can be discontinued at any time and removed from offer.
Terms and Conditions, Delivery and Returns and Privacy policy rules can be changed and updated at any time. It is the responsibility of the user to become familiar with the latest version when accessing the web site and making a purchase.
CONTACT INFORMATION
We value your feedback and suggestions. Do not hesitate to contact us with your opinions and questions. We will aim to respond to every query. Shop contact: shop@zurihouse.com