General Rules

The web site is owned and operated by Zuri House. By using it you agree to and accept the Terms and Conditions outlined in this section as well as the rules regarding our Returns & Delivery and Privacy Policy.

The rules apply to everyone who accesses the web site. If you do not agree with any of the points in our Terms and Conditions or in our Returns and Delivery policy do not proceed with the order.

Photos and all the contents on the web site are owned by Zuri House. It is prohibited to copy and make use of the contents without contacting Zuri House and receiving specific permission.


Placing your order and payment

Our web site offers full functionality to place your order and process the payment. All products have clearly stated prices for the product and delivery. All prices are in pound sterling.

Please note that we are not accountable for issues with delivery resulting from an incorrect address being provided when placing an order.

We are offering secure payments via PayPal and Shopify payments. Zuri House will not be storing your credit card or bank account details.

You will be notified when your payment has been processed and we will keep you informed about the status of your order throughout the process.

We reserve the right to reject and cancel any order at any time without providing the reason. We reserve the right to limit our offer to specific locations or products at any time. We also reserve the right to cancel the order if the needed materials become out of stock or if there is a description or pricing error.


Products description

We make every effort to ensure that the products description on our web site is as accurate as possible in terms of colour, materials used and size. Please note however that due to the nature of handmade products the final product might be slightly different.

Please note that there may appear slight differences between the products from the same colour series (this may be important if you decide to purchase more than one item of the same colour). This may happen because the colour is applied directly to the clean and natural cotton. Such cotton already has its own and unique colour given to it by Mother Nature. This is why the slight differences between the items may be sometimes noticeable. This fact however is also the best proof that by buying our products you have the guarantee of obtaining an item which is unique, original and 100% natural.

Please note that the cotton cord is a natural material of unique form and that is why sometimes it may be softer or more rough in touch or slightly different in thickness. Our products are made from the natural cotton cord and the exact dimensions are approximate and the margin of difference can be +/- 2cm on small items and +/- 5cm on large items. 


We desire to create the products which are not only beautiful and warming up the interiors but also functional and highly durable:

- Please note that the pouffes are filled with polyester beads as fully as possible. In the beginning they may seem to be very hard and tight. With time however, and depending on the manner of use, the polyester beads will become more flat inside and the whole pouffe more soft. This should not be a reason for the complaint as this is a natural process of wear and tear of the pouffes’ filling.


Please note that for our pouffes we use only safe and high quality materials to provide the best possible quality. Under the knitted cover there are two inner bags, both stretching up to 160cm and making sure all polystyrene beads are kept well inside. The pouffe in its nature however is still a delicate piece of soft furnishing and requires gentle use. No jumping or hard pressure as well as putting sharp objects to the pouffe are allowed! Small kids should be always supervised by adults while using the pouffes!

- Please note that the large crocheted baskets are the products with great capacity and durability, made of the cotton cord with tight-knit. However, they do not have any additional internal sustain. The presented shape is best attained when baskets are filled with other items (blankets, clothes, toys, etc.). Lack of internal sustain is also an advantage allowing it to be easily folded and stored when not in use.


We always try to show the actual colours of all the products but the colour of the real life product may also  vary from the photo representation due to screen monitor colour settings and restrictions. The handmade items are not mass manufactured but each one is individually created and crafted.

We try to keep all items listed on the web site in stock and the quantity available at the time will always be clearly stated next to the item. Orders for items which are temporarily out of stock or orders exceeding the number of currently available items may take longer to complete and deliver.


Returning the purchase

You are entitled to return your order within 14 days of receiving the product. Please see our Returns and Delivery Policy for details. At this moment we are not offering free returns so you will be responsible for covering the return delivery costs.


Special orders (PRE-ORDER option)

We offer the possibility of requesting special orders – including additional colours, materials and sizes. These orders will be specifically agreed with Zuri House. Once confirmed and purchased, special orders cannot be returned.


Changes and updates

We reserve the right to change the contents of the web site including prices and product description without prior notice. Any product can be discontinued at any time and removed from offer.

Terms and Conditions, Delivery and Returns and Privacy policy rules can be changed and updated at any time. It is the responsibility of the user to become familiar with the latest version when accessing the web site and making a purchase.


Contact information

We value your feedback and suggestions. Do not hesitate to contact us with your opinions and questions. We will aim to respond to every query. Shop contact: shop@zurihouse.com

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