PRODUCT INFORMATION, CARE & FAQS
Thank you very much for shopping with us and supporting our small team of talented artisans!
To help you to understand the nature of our products and how to care for them properly, here are some facts which will allow you to keep them in the best condition and keep them serving you for as long as possible.
Our pouffes are filled with polyester beads as fully as possible, so in the beginning they may seem very hard and tight. With time, and depending on the manner of use, the polyester beads will become flatter inside and the whole pouffe will become softer. This is not something to worry about, it’s just the natural process of wear and tear of the pouffes’ filling.
All our bean bags are filled with polyester beads to about two-thirds of their capacity to ensure maximum comfort.
Please note that the large crocheted baskets are the products with great capacity and durability, made of the cotton cord with tight-knit. However, they do not have any additional internal sustain. The presented shape is best attained when baskets are filled with other items (blankets, clothes, toys, etc.). Lack of internal sustain is also an advantage allowing it to be easily folded and stored when not in use.
We always try to show the actual colours of all the products but the colour of the real life product may also vary from the photo representation due to screen monitor colour settings and restrictions. The handmade items are not mass manufactured but each one is individually created and crafted.
Please note that there may appear slight differences between the products from the same colour series (this may be important if you decide to purchase more than one item of the same colour). This may happen because the colour is applied directly to the clean and natural cotton. Such cotton already has its own and unique colour given to it by Mother Nature. This is why the slight differences between the items may be sometimes noticeable. This fact however is also the best proof that by buying our products you have the guarantee of obtaining an item which is unique, original and 100% natural.
Please note that we only use safe and high quality materials for our pouffes. The pouffe in its nature however, is still a delicate piece of soft furnishing and requires gentle use. Please be aware that jumping, applying significant pressure, as well as putting sharp objects on the pouffe may cause damage to the interior of the pouffe and result in the beads spilling out. Small children should always be supervised by adults while using the pouffes. Some of our items (for example the hanging baskets and pockets) have loose strings to allow for assembly. Please take extra care when leaving those within the reach of babies and toddlers. If you decide to use them in baby’s room, please ensure that all the knots are securely tied (so that the baby could not undo them) and that no loose ends are left within baby’s reach.
Our products are made from the natural cotton cord and the exact dimensions are approximate and the margin of difference can be +/- 2cm on small items and +/- 5cm on large items.
Pouffes, Ottomans & Bean Bags – due to the size and the nature of the product professional dry cleaning is recommended
Rugs up to 130cm in diameter – machine wash at 30 degrees
Rugs above 130cm in diameter – due to the size of the product professional dry cleaning is recommended
Baskets & Cushions – hand or machine wash at 30 degrees
Blankets - hand wash at 30 degrees