Delivery Policy

At Zuri House, all items are handmade and made-to-order. Delivery times may vary depending on the product size, demand, and order volume. Below are the key details:

Turnaround

• All items are made-to-order and will be dispatched within the timeframe stated on the product page.
• Large items or high-demand periods may require additional processing time, which will be mentioned on the product page.
• During peak seasons or promotions, delivery times may be slightly longer.

Delivery

• We ship worldwide. Shipping costs depend on the destination country and parcel size.
• Shipping cost for most countries is displayed at checkout once the address is entered.
• If your country is not listed, please contact us for an individual cost estimate.
• Due to the size of some of our products, certain destinations may require customised shipping arrangements.
• If an item is in stock, we will ship as soon as payment is received (this will be clearly noted on the product page).
• We use Royal Mail and trusted couriers for both UK and international deliveries.

Customs and Import Taxes

• Orders shipped outside the UK may be subject to customs duties, taxes, or clearance fees.
• Customers are responsible for paying any additional charges.
• We recommend checking your country’s import rules before placing an order.

If you are unsure whether we can deliver to your country, please contact us at shop@zurihouse.com.