DELIVERY AND RETURNS

Delivery

We ship worldwide however the actual shipping cost depends on the destination country and size of the parcel.

The shipping cost to most countries will be shown during the checkout when the shipping address is entered. If your country is not on the list please contact us by email for the individual cost estimation. Due to the size of our items the shipping options to some countries need to be individually discussed with the shipping providers.

We will make every effort to ship the products as soon as the payment is made if the item is in stock (which is reflected on the web site next to each item). 

 

If you are interested in the items which are temporarily out of stock or would like to request a special, custom made item please contact us at shop@zurihouse.com. We will then discuss the timelines and cost of special/customized orders. The agreed price should be paid in full for the special orders to be processed. 

We use Royal Mail and national couriers for the UK and worldwide deliveries.
If you are not sure whether we are offering shipment to your country do not hesitate to contact us.

 

Returns

We do our best to make sure that our products meet your expectations however if you decide to return your purchase you have the right to do so within 14 days of receipt. Please contact us as soon as possible and advise why you would like to return the item. At all times the returned item must be unused, clean, in the original packaging and with no signs of wear and tear. All the shipping costs (the initial shipping and the return shipping) are non-refundable. At this moment we do not offer free returns.

If you wish to return the item because it is faulty, defective or damaged you can return it to us and in such cases we will cover the return delivery cost.

We make every effort to ensure that all items are securely packaged for shipment to minimise the risk of damage during transportation but we cannot accept liability for any incurred during the shipment.

 

Special orders and commissioned items

Custom made items and special orders cannot be cancelled or returned. This is due to the nature of the items which may require unusual materials, colours and sizes.